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Agency add-on

Work Orders
built into your agency.

Turn operational problems into prioritized, assigned, documented, and verified work.

$39.00/month or $390.00/year for the agency.

Add Work Orders to your setup
Agency portal Open full size ↗
Triage needs-attention work, search the queue, filter by state and priority, assign owners, and open settings, automation, and reports from one workspace.
Triage needs-attention work, search the queue, filter by state and priority, assign owners, and open settings, automation, and reports from one workspace.

Everything Work Orders can do.

Built for administrators to manage and, where applicable, for approved members to use from the Pocket Protocols app.

Agency administration

Manage the complete workflow.

  • Collect member requests in a dedicated triage inbox
  • Create Work Orders directly for apparatus, buildings, rooms, or general agency work
  • Configure categories, intake guidance, target rules, photo requirements, and defaults
  • Prioritize work from P1 Critical through P4 Planned with explicit safety floors
  • Move work through assigned, in-progress, waiting, closed, cancelled, and reopened states
  • Assign a primary owner and add collaborators or watchers when the work needs a team
  • Set due dates and service targets, then surface urgent, overdue, and needs-attention work
  • Record internal notes, requester updates, photos, files, and an immutable activity timeline
  • Link a primary vendor with estimate, reference, status, and actual-cost details
Operations and member access

Carry the result into daily operations.

  • Track parts, materials, labor time, internal estimates, and recorded cost totals
  • Create recurring templates for preventive work and pause, resume, or archive them
  • Publish typed custom fields into indexed reporting without losing form history
  • Review bounded duplicate suggestions while keeping the final decision with a manager
  • Export the visible Work Order register to CSV with cost permissions enforced
  • Configure requester visibility, follow-up, service targets, notifications, and reason lists
  • Give members mobile views for their requests, assigned work, and permitted management queues
  • Preserve durable offline request drafts and show synchronization state honestly

See Work Orders from both sides.

Real screens from the agency portal and the Pocket Protocols member experience.

Authorized members can move between their requests, assigned work, and management queues while seeing priority, target, state, and owner at a glance.
Authorized members can move between their requests, assigned work, and management queues while seeing priority, target, state, and owner at a glance.Open full size ↗
The guided four-step request flow starts with agency-configured problem categories and asks only for the follow-up details each report needs.
The guided four-step request flow starts with agency-configured problem categories and asks only for the follow-up details each report needs.Open full size ↗
Portal to pocket

Administrators stay in control. Members stay informed.

Configure the workflow in the agency portal, choose who can see it, and publish the result to approved app members.

  • Permission-controlled administration
  • Agency groups and visibility rules
  • Activity and change history
  • Connected Pocket Protocols app experience

Ready to bring Work Orders to your agency?

We verify every agency setup before creating the organization.

Request verified setup